Overview

Culture teams need to detect early signs of disengagement and attrition to retain top talent and ensure delivery quality. The solution? The Santex Lab leverages machine learning to analyze workforce data, uncover hidden patterns, and predict performance risks. Businesses can take proactive action, reduce turnover, and optimize workforce efficiency.

The Challenge

Talent retention is the most critical and complex challenge organizations face today. For culture teams, acting too late often means losing high-potential people and facing the ripple effects on project outcomes and team morale.

The question was clear: Can we use the data we already have to predict when talent might be at risk, and act before it happens?

At Santex, culture plays a key role in delivery success. The team needed to connect scattered employee data — from engagement signals to performance metrics — and identify the patterns that could help prevent churn or underperformance. Without a structured, scalable model, decisions would continue to rely on intuition and hindsight.

The Solution

TalentAI is a machine learning model built to detect risk factors across the employee journey. It ingests data points such as feedback trends, performance reviews, and team interactions to uncover correlations that may signal disengagement or a potential drop in performance.

The model runs periodically and produces risk profiles that are shared with the culture team, allowing them to take proactive measures, from personalized check-ins to early intervention plans.

What makes TalentAI powerful isn’t just the accuracy of its predictions; it’s the ability to turn workforce insights into real-time actions that support people and protect outcomes.

Key Outcomes

Since implementing TalentAI, the culture team has taken a more strategic and preventive role in workforce management. The ability to detect and address issues before they escalate has resulted in measurable business benefits:

• Improved retention of high-value talent

• Early detection of performance decline trends

• More targeted interventions, reducing reactive HR efforts

• Stronger alignment between cultural initiatives and delivery performance

• Enhanced employee experience, rooted in timely, data-informed support

Find out how this solution can work for your team.