Overview

Technology that elevates the academic experience

A major Latin American higher education network set out to modernize its digital ecosystem and enhance the experience of thousands of students, faculty members, and administrators.
In partnership with Santex, the organization implemented a multi-year transformation that integrated core systems, optimized academic workflows, and strengthened its digital infrastructure through customized solutions.

Guided by a people-first philosophy, Santex developed platforms designed to be more efficient, user-friendly, and capable of scaling across countries and academic programs.

The Challenge

A complex ecosystem that needed integration, clarity, and user experience

As the institution expanded, its operations became increasingly difficult to manage. Key challenges emerged:

• Dispersed academic data with limited searchability and administration.

• Disconnected systems creating duplicated processes and operational friction.

• Non-intuitive user interfaces that hindered engagement for students and academic staff.

• Limited scalability, making growth difficult without technical debt.

The organization needed a unified ecosystem capable of supporting academic growth with stability and transparency.

The Solution

A unified digital ecosystem with modular, user-centered design

Santex delivered an integrated suite of platforms tailored to the institution’s academic and operational needs:

Research Portal

• Centralized management of research outputs.

• Mass upload, advanced search, and full user administration.

Academic Program Management (Low Code)

• Creation and monitoring of new programs through ATLAS.

• Dynamic front-end rendering based on workflow stages.

• Full lifecycle management.

Franchisee Management

• End-to-end monitoring of performance indicators and KPIs.

• Seamless integration with the institutional Data Warehouse.

Student Apps + Admin Panel

• Mobile access to core academic operations.

• EBS integration for secure, streamlined workflows.

Scalable Integration Architecture

• WSO2 APIM, BPS, and ESB powering an ecosystem of synchronized systems.

• Stable connection with CRM, Banner, Canvas, Atlas, CSU, and the student mobile app.

Foundation CMS

• Drupal-based MVP providing a scalable digital presence.

CVA Portal (Virtual Campus of the Americas)

• Course catalog, search engine, user registration, and structured knowledge navigation.

Each component contributed to a cohesive, modern, and scalable digital experience.

Key Outcomes

Meaningful impact supported by measurable progress

The partnership delivered long-term, strategic improvements:

• Optimized academic data management: more than 20,000 research outputs indexed and significantly faster administration.

• Robust system integration: over 80 platforms connected with reduced incidents and improved continuity.

• Stronger engagement: intuitive interfaces increased session duration and supported 60,000+ active monthly users.

• Regional scalability: modular architecture enabled expansion into multiple countries efficiently and consistently.

This case reflects Santex’s strength as a strategic technology partner for educational institutions seeking modern, scalable, and people-centered digital ecosystems.