The Company’s Management is aware of the importance that the quality and security of information have for the development and proper functioning of its internal processes, and therefore commits to:

P1: We promote and evolve our culture.

Axes

• Transparent, timely, assertive, and meaningful information.

• Processes, data, training, and performance – XCap.

• Engagement and company representation (ambassadors).

• Diversity, Equity, and Inclusion.

• Wellness, a new holistic human perspective.

P2: Artificial intelligence transforms our organization internally and externally.

Axes

• Internal projects.

• Santex value proposition.

• New products.

• Training.

P3: We comply with international standards that ensure we are sustainable, meet the quality of the services provided, and safeguard the security of the data we manage internally and externally.

Axes

• Organizational certifications: ISO 9001 and 27001, B Corporation Certification.

• Certifications on technical skills.

P4: We grow exponentially.

Axes

• Internationalization strategy.

• Strategy for diversifying the product offering (existing assets such as TD, Culture, APIs, etc.) and services.

• Company acquisition strategy.

• Brand positioning strategy.

• Hiring strategy.

P5: We focus on delivering an exceptional customer experience.

Axes

• Client engagement and loyalty: differential experiences and timely information.

• Quality perceived by clients – NPS.

• Strategy to measure and improve the technical quality of delivered services – new delivery metrics.

• Strategy for integration with Culture indicators/assets.