So far, Grenzebach and their customers used standard remote support and emailed pictures back and forth while on a phone call or while using a chat app to prepare for on-site visits. But that was both inefficient, time-consuming and prone to error which was frustrating for customers and technicians alike.
Luckily, Grenzebach already had the foundation of an app that would help them better collaborate with customers. However, they still needed support in taking this app a step further with something they could use, and fast.
That’s where Santex came in.
Even with Grenzebach being based out of Germany and Santex being in Argentina, their international partnership has been greatly successful throughout the years.
There were two big challenges that the teams were faced with:
This helped turn a project that could have easily taken over a year into something that was completed in just over 2 months.